Patient Advocacy
We speak for you — with your permission, on the record.
Once you're a member, our care team is authorized to act as your voice with insurers, specialists, and your primary care team. You ask, we handle it — and you get a straight answer back, not a runaround.
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How We're Able to Act on Your Behalf
Our ability to speak with your doctors, insurers, and your primary care team isn't assumed — it's authorized. Under the HIPAA Privacy Rule, a covered entity may disclose your protected health information to someone you've designated, once you've signed the right paperwork.
45 CFR § 164.508
Your authorization
Governs authorizations for disclosures beyond routine treatment and billing. This is the form you sign that lets us request records, discuss your care, and communicate with providers and payers directly.
45 CFR § 164.502(g)
Personal representatives
When you designate someone — including Compass Health — to act on your behalf, that representative is treated as you for purposes of the Privacy Rule.
45 CFR § 164.524
Directing your records
Gives you the right to direct that copies of your records be sent to a third party of your choosing — including us, or between your own providers.
Once you've signed a Compass Health HIPAA authorization, our care team can legally act as your voice — without you needing to be on every call, chase every fax, or repeat your history to every new office. This is general information, not legal advice.
10 Things We Can Do On Your Behalf
Anything you'd normally have to call, fax, or follow up on yourself — ask us first.
Call your insurance company
Verify benefits, check claim status, resolve denials.
Schedule your appointments
Book, reschedule, or cancel across your entire care team.
Request and transfer records
Move your records between providers, hospitals, and specialists.
Chase referrals and prior auths
Follow up so they don't stall in someone's inbox.
Call your doctor's office directly
Relay your questions and bring back a real answer.
Track down results
Chase lab reports and test results, and make sure your whole care team has them too.
Handle billing questions
Including disputed charges and requests for itemized statements.
File insurance appeals
Push back — and follow up — when something's wrongly denied.
Coordinate logistics
DME, home health, and transportation arrangements.
Coordinate with your primary care team
Keep your PCP looped in on referrals, specialist visits, and scheduling so nothing falls through the cracks.
The Parts You Don't Want to Do — We Do
This is the heart of concierge advocacy: the tasks nobody wants on their plate.
Sitting on hold for 45 minutes
We wait on hold, not you
Being transferred department to department
We find the right person
Chasing records between offices
We move your history for you
Deciphering a confusing bill or EOB
We translate it in plain English
Writing an appeal letter
We draft and file it
Calling back a second and third time
We follow up until it's resolved
Pushing for an urgent appointment slot
We push, so you don't have to
Filling out the same intake paperwork
We carry your history forward
Confronting a billing department
We ask the hard questions for you
Untangling coordination-of-benefits issues
We sort out who pays what
Ready to Stop Making These Calls Yourself?
Join our exclusive community of members who prioritize best-in-class healthcare — and let us carry the paperwork.
Become a Member